The e-Commerce industry in India is expected to cross the $100-Billion mark in the next 5 years from the current $17 billion. With 14% internet users added every year, how e-Commerce businesses engage with their digital customers will be a game changer.
Today, consumers choose computers and hand-held devices as the primary alternative to browse, compare and purchase products around the globe. Proactive use of multi-channels is not enough; excellent customer service is required based on uniqueness of customers.
In order to match consumers’ expectations and differentiate themselves from competitors, e-retailers need to enrich their customer support structure. Embracing social media channels will help them extend unique opportunities for a positive and seamless customer experience.
Faster and personalized support can help your business stand out, acting as a key differentiator for your business. With over a decade of experience, PDEEPS is a customer service outsourcing arm for ecom brands. We help businesses become more customer-centric through high-quality and innovative support services.