Ecommerce Service Provider | E-commerce Services Solutions

E-commerce Services

The e-Commerce industry in India is expected to cross the $100-Billion mark in the next 5 years from the current $17 billion. With 14% internet users added every year, how e-Commerce businesses engage with their digital customers will be a game changer.

Today, consumers choose computers and hand-held devices as the primary alternative to browse, compare and purchase products around the globe. Proactive use of multi-channels is not enough; excellent customer service is required based on uniqueness of customers.

Challenges

In order to match consumers’ expectations and differentiate themselves from competitors, e-retailers need to enrich their customer support structure. Embracing social media channels will help them extend unique opportunities for a positive and seamless customer experience.

Faster and personalized support can help your business stand out, acting as a key differentiator for your business. With over a decade of experience, PDEEPS is a customer service outsourcing arm for ecom brands. We help businesses become more customer-centric through high-quality and innovative support services.

Personalized Experience

Customers want easy and faster to access assistance. Pdeeps puts human to human approach taking interactions to a more personalized level. We build foundation for an exceptional customer experience, engaging one-on-one with your customers.

Cost Efficient Support

We offer e-Commerce support that influences customers’ decisions encouraging them to adopt your business. By offering satisfactory customer support, we prevent the probability of repeated calls, thus cutting back on costs for serving your customers.

Multi-channel Service

We offer multi-channel e-Commerce support for order management, billing support, website navigation and even general inquiries. We also handle queries like, payment status, warranty claims, balance and credit inquiries through web-chat, voice and in-app chat.

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