Inbound Call Center
Inbound call center services help any business improve its revenue metric by increasing the satisfaction rate of incoming calls. The volume of the incoming calls comes in bulk where each call is valuable irrespective of its type.
Our round the clock inbound call services reduce call-back rate which ultimately strengthens customer relationship.
Unable to handle large volumes of incoming calls? If yes, consider outsourcing your inbound call center services to PDEEPS. Our inbound call center experts can provide support for functions such as sales, billing, general queries, order entry and many others.
Inbound-Key features
Experienced call center experts
100% Transparency in services
24*7 Availability
- * Highly experienced call center executives accustomed to take various types of incoming queries on daily basis.
- * 24*7 inbound call center services throughout the year ensuring customer calls are answered even on weekends and holidays.
- * Intelligent web-based tools to create, view & distribute voice calls efficiently as per business need.
- * Smart monitoring tools that manage and monitor call recordings efficiently to leave no space for error.
- * Impeccable remote call monitoring services to look into customer issues more closely and clearly.
- * Significant drop-off in operational & infrastructure cost and growth in sales.
- * Systematized transition management plan to outsource incoming call center service at any stage and perform it with better efficiency.
Outbound Call Center
An effective outbound call center services must bring soaring results to a business by acquiring trust of large customer base. A virtuous call handling services must be driven by powerful tools, training and sound knowledge of when and when not to use scripts.
Outbound-Key features
Dedicated Staff
Quality Assurance
24*7 Availability
*Excellent communication skills. Our agents are creative and not robots who are limited to researched scripts. They are good listeners. In first few minutes they discover what actually customer is looking for and make the conversation accordingly.
* Goal oriented approach. Before starting the Outbound call center outsourcing services our team comes up with the campaign strategies, where the clear idea of goal and its objective is laid out exponentially.
* Customer-focused approach. Unlike, other outbound call center services providers who ignore customers’ interest and focus on product selling, we at Suma Soft don’t do that. We give pauses in between the conversation to let customers express their concern.
* Goal oriented approach. Before starting the Outbound call center outsourcing services our team comes up with the campaign strategies, where the clear idea of goal and its objective is laid out exponentially
* 24*7 ready to perform calls. With vast experience of handling different types of customers coming with variety of questions, we know what probably they are looking for and that’s why we are always ready with appropriate answers.